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    Helen

    Peeved, miffed, a tad unsettled...

    Posted in Personal on Saturday, 28 December 2013

    I've just about had it with lip service, paid by all of us......it's quick and easy to get mad, rant and rave, sulking while mumbling, and we all do it. The taxis that cut in front of us while we obey the rules of the road, the members of the public who enter a store, then park in the doorway while they get their bearings or check their cellphone when alerted to a message...the list is actually endless and once you get started, there seems to be no stopping. It builds and builds till you feel you want to explode.So we meditate, practice our breathing, try to remember that kind words and gestures are rewarded while anger rebounds, and then someone throws their lunch wrapping down not a foot from a huge, brightly coloured bin...and you - what? Grab them and make them pick up their litter or even better, lecture them while...

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    Paying customers for a return visit - an incentive to getting it right the first time

    Posted in Personal on Saturday, 28 December 2013

    When I consider a statement, such as “Providing positive reinforcement helps create the right atmosphere for providing great customer experiences,” it irks me to think that basic good manners often do not feature in the basics of customer service delivery. Surely, giving praise where it is due and noting good work for its worth, should be part of the basics?And it has nothing to do with training or skills development of customer service workers (and management).Is it not, after all, common courtesy to say please and thank you, to ask before taking, as well as acknowledging a great idea, AND attribute the positive outcome from the idea to its originator?With this, of course, comes the intent when exhibiting good manners - it is not just about being civil, or even correct, it is about saying what you mean and meaning what you say.However, to create good customer service, teamwork is...

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  • Post is under moderation
    Helen

    Open SSL Heartbleed Bug Security Update

    Posted in Personal on Wednesday, 09 April 2014

    Open SSL Heartbleed Bug Security Update: idonethis: At this time, we have no evidence that iDoneThis has been attacked or that there has been any compromise of user data. All our measures have been precautionary. We recommend that iDoneThis users change their passwords. For the Less Tech-Savvy: Heartbleed is a recently uncovered security…Original link

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  • Post is under moderation
    Helen
    Helen created a new blog post, Free Information from Space

    Free Information from Space

    Posted in Personal on Friday, 25 July 2014

    Free Information from Space: I just supported Free Information from Space on @ThunderclapIt // @OuternetForAllOriginal link

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  • Post is under moderation
    Helen
    Helen created a new blog post, Letter to reader

    Letter to reader

    Posted in 55 Fiction on Wednesday, 04 July 2012

    ...i've known this all along, you see, at the start of my writing I was mostly who you now are - a reader.   But the more I write, the more I have to write to write it right...   because I make my writings public.   What

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  • Post is under moderation
    Helen
    Helen created a new blog post, The Digital Divide 2

    The Digital Divide 2

    Posted in Family & Home on Wednesday, 04 July 2012

    My home is in a rural village on the Eastern Cape WildCoast in a village in the Umngazi valley but working as a freelance academic editor means commuting between home in the old 'Transkei' and home in Durban, where my family lives. There is no elect

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  • Post is under moderation
    Helen
    Helen created a new blog post, End of the world...?

    End of the world...?

    Posted in Personal on Wednesday, 13 June 2012

    END OF THE WORLD...?       So the world ends this December, does it? I am finding a lot of writing on this topic and am holding back when I overhear strangers discussing it because I see no need to burst anyone's bubble.  

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  • Post is under moderation
    Helen
    Helen created a new blog post, Quote of the day

    Quote of the day

    Posted in Other on Monday, 11 June 2012

    “We should not write so that it is possible for the reader to understand us, but so that it is impossible for him to misunderstand us.” - Quintilian, rhetorician “हमारा लेखन ऐसा नहीं होन

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    Helen
    Helen created a new blog post, Critique vs Criticism

    Critique vs Criticism

    Posted in Other on Monday, 11 June 2012

    As an academic editor I am sometimes asked to look at personal writing of those who have submitted their proposals or theses to me. Whereas it is my work to edit - and critique - researched, academic topics, I have found that most people do not un

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    Helen
    Helen created a new blog post, Barrier or Challenge

    Barrier or Challenge

    Posted in Personal on Friday, 08 June 2012

    At present it may seem as if it is a barrier but...   ...I have yet to encounter a barrier that I could not either climb over, crawl under or overcome, one way or another!   My home language is Afrikaans and I love it. I have found it t

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